top of page

TERMS AND CONDITIONS

General

These terms and conditions apply to every offer, treatment and transaction between PMU Cosmetics and a customer to which PMU Cosmetics has declared these terms and conditions applicable, insofar as the parties have not expressly deviated from these terms and conditions in writing.

Efforts

PMU Cosmetics will carry out the treatments to the best of its knowledge and ability and in accordance with the requirements of good craftsmanship and on the basis of the state of the art known at that time. PMU Cosmetics will inform the customer as much as is reasonably possible about the financial consequences of the change or addition to the treatment.

Quality & Satisfaction

Quality and customer satisfaction are of paramount importance at PMU Cosmetics. PMU Cosmetics works according to the guidelines of the NSGP and GGD. These form the standard in the industry for quality, hygienic working, working conditions and the environment for the benefit of practice, training and policy. The reason for drawing up these guidelines is the advancing insights with regard to working hygienically, the changes in working conditions and environmental legislation and the further need for quality assurance.

Straight

PMU Cosmetics declares to the customer that it will make every effort to achieve the intended result, after the order has been given by the customer. However, PMU Cosmetics can never guarantee that the intended result will be achieved exactly, given that every skin is different and reacts differently. If the intended result cannot be achieved due to the customer's skin, you can claim a refund of any follow-up treatments. Restitution of work already delivered will not take place under any circumstances.

The customer is given the opportunity to have any irregularities corrected during a follow-up treatment, which must take place within 6 to 8 weeks, but no later than three months after the last treatment. All subsequent treatments at the request of the client will be charged at the then applicable rate.

PMU Cosmetics is not liable for the incomplete or incomplete achievement of the intended end result, unless it is established that the damage is due to gross intent or negligence on the part of PMU Cosmetics.

PMU Cosmetics is not liable for mutilations or inflammations as a result of non-compliance with the aftercare instructions for permanent make-up. The customer bears the responsibility for complying with these.

In the event that PMU Cosmetics is found liable for any damage suffered by the client, the compensation will be limited to the amount originally charged by PMU Cosmetics for the relevant services and/or products minus the material costs.

Any right to any compensation lapses if the customer has not taken measures immediately after the occurrence of the damage to limit the damage or prevent more or other damage if the customer has not informed PMU Cosmetics in this regard as soon as reasonably possible. of all relevant information.

Dates

The customer must report to PMU Cosmetics by telephone as soon as possible, but no later than 24 hours prior to the appointment. If the customer does not comply with this obligation or does not do so on time, PMU Cosmetics may charge the customer € 50 for the agreed treatment. If the client comes into the practice more than ten minutes later than the agreed time, PMU Cosmetics may shorten the time lost on the treatment and still calculate the entire agreed fee. PMU Cosmetics must notify the customer of the absence of an appointment as soon as possible, but no later than 24 hours prior to the appointment. The customer is at all times responsible for complying with the agreement made. Both parties do not have to comply with these obligations if they are hindered by force majeure. Force majeure includes what the law and jurisprudence say about it.

Payment

PMU Cosmetics lists all prices of treatments and products visible on the website and in the practice. The reported prices include VAT. Offers in advertisements are valid for the specified duration and/or while stocks last. Immediately after the end of the treatment, the customer must pay for the treatment and any products in cash or by debit card.

An invoice will follow after a missed appointment. An invoice will be sent which must be paid within 14 days. When the payment term is exceeded, a 1st reminder will follow, with € 7.50 in additional administration costs. If the 1st reminder has not yet been paid, a 2nd reminder will follow, again with € 7.50 additional administration costs. Should the client still be in default, PMU Cosmetics will hand over the invoice to a collection agency. The associated costs are for the customer.

Staff in the lounge

PMU Cosmetics has the right, without prior consultation with the customer, to have certain activities performed by employees, if PMU Cosmetics deems this desirable for the proper execution of the treatment.

Personal data & privacy

Before the first treatment, the customer provides PMU Cosmetics with all data, which PMU Cosmetics indicates are necessary or which the customer should reasonably understand are necessary for the careful execution of the treatments. PMU Cosmetics records the customer's personal data on an informed consent basis. PMU Cosmetics treats the customer's confidential data in accordance with the guidelines in the GDPR Act. PMU Cosmetics will not sell or rent customer data to third parties without the prior written consent of the customer. The customer's e-mail address is used by PMU Cosmetics to send a digital newsletter, if the customer does not wish to receive it, the customer can indicate this in advance or unsubscribe from the newsletter.

Confidentiality

PMU Cosmetics is obliged to maintain the confidentiality of all confidential information that the customer has communicated during the treatment. Information is considered confidential if this has been communicated by the customer or if this follows from the nature of the information. The confidentiality lapses if, on the basis of a legal provision or a court decision, PMU Cosmetics is obliged to provide the confidential information to third parties.

Liability

PMU Cosmetics is not liable for damage of any nature whatsoever, caused by PMU Cosmetics relying on incorrect and/or incomplete information provided by the customer about relevant physical disorders, use of medication, work or leisure activities. PMU Cosmetics is not liable for loss, theft or damage to personal property that the customer has taken to the beauty center.

Damage & theft

PMU Cosmetics has the right to claim compensation from the customer if the customer damages furniture, equipment or products. PMU Cosmetics always reports theft to the police.

Complaints

If the customer has a complaint about the treatment or a product, this must be reported to PMU Cosmetics in writing as soon as possible, but within two working days after discovery. PMU Cosmetics must provide the complainant with an adequate answer within five working days. If a complaint is well-founded, PMU Cosmetics will perform the treatment again as agreed, unless this has become demonstrably pointless for the customer and the customer makes this known in writing. If PMU Cosmetics and the complainant cannot come to an agreement, the complainant can submit the dispute to the disputes committee for permanent make-up, legislator or mediator.

Both PMU Cosmetics and the customer have the best efforts obligation to reasonably resolve a complaint. PMU Cosmetics considers customer satisfaction to be of paramount importance and will always resolve a reasonable complaint by following up on it. The customer has the best efforts obligation to have PMU Cosmetics resolve the complaint and not to immediately turn to, for example, placing a negative review on Facebook and Google, without PMU Cosmetics being informed about the complaint and having been given the opportunity to to resolve the complaint reasonably.

Proper conduct

The customer should behave properly in practice according to generally accepted standards. If the customer continues to show improper behavior after repeated warnings, PMU Cosmetics has the right to refuse the customer access to the beauty center without stating reasons.

Social media

PMU Cosmetics is not responsible for any negative messages resulting from photos posted by the customer on Facebook and Instagram and for which the customer has given permission.

bottom of page